Error while accessing Financials in project workspace

SuneerS
Tera Contributor

Hi,

 

The project managers are unable to generate labor costs for the resources assigned on their project plan. While investigating, we see that the system log showing the following error while PMs accessing the financials section of their project workspace.

Are they related to the generate labor cost issue or could it be something else? 

Can you help me investigate to find the root cause of this error: 

 

LevelMessageSource
ErrorPlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_storysn_invst_pln
ErrorPlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_storysn_invst_pln
ErrorPlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_storysn_invst_pln
ErrorPlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_storysn_invst_pln
ErrorPlanningItemFinancialsIntegrationHelperAPI: No execution item defined for the given planning item: pm_projectsn_invst_pln

 

We are running the zurich release of the ServiceNow. 

The following applications/ plugins are installed for SPM: 

Portfolio Planning (App id: sn_align_ws)
Strategic Planning (App id: sn_apw_advanced)
Financial Management For SPM (Plugin id: com.snc.financial_management_for_spm)
Portfolio Planning (App id: sn_align_ws)
Investment Funding (App id: sn_invst_pln_v2)
SPM Planning Attributes Core (App id: sn_plng_att_core)
Digital Portfolio Management (App id: sn_dpm)
Project Workspace (App id: sn_pw)
Goal Framework for SPM (App id: sn_gfa)
Strategic Spend Tracking for PPM (App id: sn_ppm_sst)
Export to PowerPoint for Strategic Portfolio Management (App id: sn_ppm_ppt_export)
Idea Manager Dashboard (App id: sn_ppm_imd)
Scenario Planning for PPM (App id: sn_pw_scenario)
Data Separation (App id: sn_ds)
Resource Management Workspace (App id: sn_rm_ws)
Financials Core (App id: sn_invst_pln)
Strategic Spend Tracking for PPM (App id: sn_ppm_sst)
sn-cwm-agile (App id: sn_cwm_agile)
Collaborative Work Management (App id: sn_cwm)

 

5 REPLIES 5

Thanks @jpailliere for your response. I tried these steps in our instance without much luck.