Hi Team,
I am facing an issue in Idea Management where users are getting the following error while trying to create/submit an Idea:
“You do not have permission to create ideas.” and "Invalid Parameters"
Context:
• We have configured custom access for Idea Management in ServiceNow.
• Created a custom role: idea_contributors
• Added contained roles:
idea_manager
idea_manager_professional
idea_admin
• Assigned the idea_contributors role to a user group.
• Modified some ACL role mappings on the idea table.
• Customized Service Portal pages/widgets related to Ideas.
Issue:
• Users can access the portal/page, but while submitting an Idea they receive the permission error.
Any guidance on required ACLs, role mappings, or debugging steps would be very helpful.
Thanks!
