external Users needs to work with stories

[vdp]

Hey Community,

I have the following issue. We want our snc_external Users to be able to write in Stories. Like writing Work Notes or assign Stories. they will do it via the csm Portal. Is it possible to create some ACLs to solve this or is the only way to give them a role like scrum_story_editor? And is there an issue with giving external Users that kind of role? i heard that there are some roles that should be only given to internal users and I'm not sure which ones i can give the external guys and which ones i should not.

[Jordan Vignoni]

I would reach out to your account rep and confirm.  It is possible that you will cross that threshold into "fulfiller" once you allow that for your external users, and it would then take up a license for each external user.

[vdp]

So its no issue to give users with snc_external role also the scrum_story_editor role? i can not see any other way to solve this.

[Jordan Vignoni]

I would reach out to your account rep and confirm that giving snc_external users the scrum_story_editor role does not take up unexpected license allocations.

[vdp]

thanks for the reply. the license is not my concern but breaking something because i gave users roles that they should not have. i tried creating some ACLs for rm_story and i gave the extern users sn_customerservice.customer and also one custom role that i created to see if that works with the ACLs but it did not help.