Capacity in Servicenow

[kathireswary ke]

When will resource capacity be generated by servicenow ? As soon as we assign an user to a resource group, how many months of capacity will be generated by Servicenow ? 

[PaulaaO]

I think Capacity is generated as soon as an user is associated with the pps_resource role. Perhaps worth checking the aggregates to see how many months of capacity are being generated by the system; table: resource_aggregate_monthly This table holds records on capacity, availability, etc.

At work my capacity is up to 2050 but I have actioned Update Resource Aggregates Related Link from Group a couple of times; not sure how much impact does this have, but again, might worth testing 🙂

[Namita Mishra]

Hi @kathireswary kesavan,

Capacity can be generated only for the resources with pps_resource role.

Capacity is generated in different ways as mentioned below:

•  On using the 'Update Resource Capacity' related link on the user's record. Actually this link triggers the 'Update Resource Capacity' job. So an administrator can also generate the capacity by scheduling this job.
• Starting San Diego release, capacity can also be generated by the right click action 'Update Capacity' from the resource finder. 
• Capacity is also generated automatically on clicking the 'Update Resource Aggregate' related link present on the user's record.
•  Creation of resource plan also generates the capacity.
•  Capacity is also generated on executing the resource reports for that resource.

Additional Information:

Capacity is governed by the resource's schedule. By default every user has a schedule which is 'Resource Management Schedule' for 8 hours per day for 5 days a week. This means if there are no company holidays / user time off then for a week the resource's capacity will be 8 (hours per day) * 5 (working days) = 40 hours 

Resource can also have a different schedule defined in the Schedule (related list) of the resource's record. If resource has a different schedule mentioned in the Schedule (related list) then it takes precedence over the OOTB default schedule.

For example: User has a schedule which is 7 hours per day for 5 days a week defined in the user record. In a given week, user has taken time off for 1 day and 1 day is the company holiday in the same week. In this case the resource capacity for that week will be

Resource Capacity = Total Hours scheduled for the week - Company Holiday - Resource Time Off

Resource Capacity for that week = 35 - 7 - 7 = 21 hours

Please mark this as helpful / correct answer if response is able to solve the query.

Thanks,

Namita Mishra

[abhinaykumar]

Hi @kathireswary kesavan 

For a more in-depth understanding of aggregates and capacity, please see these articles.

Resource Aggregates - All that you need to know

Resource Capacity in Resource Management

If my answer was able to solve your query please mark it as Helpful & Correct.

Thanks,

Abhinay Kumar Nandagiri.

[Captain Gaming]

Hi @Namita Mishra @abhinaykumar
1.On using the 'Update Resource Capacity' related link on the user's record. Actually this link triggers the 'Update Resource Capacity' job. So an administrator can also generate the capacity by scheduling this job.
2.Starting San Diego release, capacity can also be generated by the right click action 'Update Capacity' from the resource finder. 
Can you please guide me where i can find update capacity ui action in ppm and my question is whether update resource capacity in user profile(resource manager view) is same as update capacity in resource allocation workbench in terms of working functionality or not. I need "Update Capacity" working functionality in resource allocation workbench. Please find the screenshot for your reference.