Hello!
Currently in ServiceNow, the "Actual Duration" on a feature cycle time is calculated by taking the difference between the moment a feature is moved to an "In Progress" state and the time it is marked as "Completed," essentially calculating the time spent actively working on the feature.
We updated our Features states and would like to Actual Start Date = Time Feature moves from Work In Progress,
Actual End Date= Time Feature Moves to Accepted and Actual Duration by taking the difference between the moment a feature is moved to an "WIP state and the time it is marked as "Accepted"
