Hi, I'm trying to get the value of a reference field from the following query but also using getValue() and getDisplayValue() i receive an undefined or null value; how can I get it out?Here the script:"var req_all_sum = new GlideAggregate('requested_...
We loaded the Financial Mgt plugin with sample data in a dev instance. The problem is that our fiscal year begins July 1 but the current fiscal calendar starts January 1. How do we clear out the fiscal calendar and start fresh?
Has anyone ever worked on any consolidation of ServiceNow instances where two companies are merging (or acquiring one another) and their processes and ServiceNow instances are very different? Any thoughts if this is even technically feasible?Thanks...
Somehow it appears we deleted our PMO, Project, Program, and Portfolio dashboards. They are not available in the homepage selector any longer and clicking on the modules for each results in a blank white screen. Any ideas on how to recover these or r...
Hi,Currently the sys_user table is read only for users with an ITIL licence.I want to create a new field and give write permissions to users with an ITIL licence or better yet only to a specific group.Does anyone know how I can achieve this?Thanks,Ri...
We would like to add Project & Demand Timeline Report/Pages on PMO Dashboard, is that possible? I can't seem to create a timeline report but is able to create individual timeline pages for the respective project and demand table. Our requirements a...
Upgraded our production instance to Helsinki and then received this message in my inbox.Wanted to now if anyone could help. Is this something out of box from service now with the Helsinki upgrade?I know I havent purchased any additinal fulfiller lice...
Hello,What are other organizations doing in Demand and Project? If you have a demand or project that you no longer require (maybe it was submitted in error or the idea abandoned) are you deleting it or doing something else?What is SN's recommended ...
We are new to PPM and have the use case of needing to make assigning users to projects for Project Managers easier. If I am a PM with multiple projects, what is the best way to handle the following:1. Adding multiple users to Project Tasks through a ...
Our Team was working to understand how Expense Line (fm_expense_line) works. In our current environment, the Expense Line is used exclusively with PPM - Project Managers input expense lines, which get tallied up in the Project Cost field.However, our...
I am looking to create a repository of lessons learned in Service Now that is a collection of all lessons learned across all projects, but can be sorted on various categories. Ideally a lesson learned can be created from Issues and Risks, among other...
I'm puzzled by how ServiceNow handles planned dates in projects... The math and how dates relate to tasks is understood. What I do not understand is the philosophy of why planned dates change at all. If I have a project in MS project, build my tasks,...
Project appear to have allocated and actua hours associated with resource plans. The Resource (Allocated vs. Actual) chart shows No data to display. Where does data for this chart come from? Thanks.
Has anyone tried this in Fuji? In a story, the acceptance criteria is pretty much a basis for a Test Case for that Story. Has anyone tried to add a "create test case" sort of functionality based off the Acceptance criteria in a Story?
Does anyone know where the security is configured to authorise access to the planning console buttons at the top of the planning console form? These are locked down for project users with it_project_manager and project_manager roles (I know it_projec...
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