FTE vs. Schedules when it comes to Resource Availability

Paul Bloem
Tera Expert

While working through our implementation of Resource Planning, we found that we have the requirement to have some users only available part-time. It appears that there are two ways to do this:

1. Create a schedule for each user that excludes the days/times they are not available.

2. Set a user's Average Daily FTE value to something less than 8 hours.

However, we have found issues with both of these implementations.

For #1, when a resource plan is created a group resource with multiple users, and the type is set to FTE, the number of hours assigned to each user is the same. We would like this to be relative, based on the hours available, but that doesn't seem to be an option.

For #2, changes to the user's Average Daily FTE value did not seem to affect that user's availability in the Resource Workbench.

Has anyone solved the problem of part-time users in a way that they find satisfactory? Also, is there any good documentation on exactly what the Average Daily FTE value on sys_user is actually used for? I've struggled to find answers to either of those questions.

Thanks in advance!
Paul

6 REPLIES 6

I see the issue now. I tired the same in my instance and I think they are missing to consider the Average FTE hours into consideration while showing resource reports.


I suggest you to raise an enhancement ticket with SN.



I didn't go this specifically but throwing some light.. There is ui macro called resource_reports . See if there is something you can do


Teena Singh
ServiceNow Employee
ServiceNow Employee

Paul,


Thank you for posting your discussion to the ServiceNow community.


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Regards,


Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com


ServiceNow


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