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Resolved! Project Tasks not appearing in the Project Planning Console

We upgraded from Istanbul to Kingston Patch 2 and now there are some projects that do not show the project tasks in the Planning Console.  I could not troubleshoot this issue and I was hoping someone would know why this is happening.   The Project ha...

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JR Guieb by Tera Expert
  • 4001 Views
  • 6 replies
  • 0 helpfuls

Resource Management Workspace

I've noticed that while our "Unnassigned assignment request" widget (screenshot 1) in the Overview Dashboard is showing the correct number of resources, the filter is not updating once you click into it. It continues to show the 2025 filter (screensh...

Double Notification by approve and Defer on demand table

Hello,I need some help with a notification issue.I created a notification to inform the Project Requestor when the state of a Demand changes. The notification condition is State changes.However, when I click Approve or Defer on a Demand record, the n...

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Resolved! Capacity of scrum teams on EAP (Enterprise Agile Planning)

Hi community,   I would like to configure capacity points for each scrum team on EAP. However, it seems there is no function to do it.   On planning board, I can see capacity utilized but "-" is shown. If I configure capacity points, something percen...

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Resolved! Setup Portfolio Planning Fiscal Calendar

Hi, I have an issue showing Fiscal Calendar 'Plan start period' and 'Plan end period' when I select Fiscal as calendar type when I am creating a Portfolio Planning. Does anyone have an idea why this is occurring? Thank you

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olimanalo by Mega Guru
  • 2537 Views
  • 8 replies
  • 3 helpfuls

Scrum burndown charts

I am managing an Agile project using service now. I would like to know how the burn down charts are getting updated in service now. We update the status of each story depending on the progress daily from ready to in progress, ready for testing. But t...

Rithuja by Kilo Contributor
  • 6526 Views
  • 16 replies
  • 7 helpfuls

Integration with Azure DevOps

Hi guys,  I had done a integration with Azure DevOps ( from Azure to SN ), and everything is ok except the sprints. I tried to import the sprints to the rm_sprint table, and I dont receive anything.  Anyone know why this happen?  Thanks for your help...

Eduardo Isca by Tera Contributor
  • 6278 Views
  • 5 replies
  • 0 helpfuls