How are Demand Assessment scores calculated?

Claudia17
Mega Contributor

Hello,

Does anyone know the logic behind how 'Score' is calculated (or where I can find this code) in the Assessments tab on the demand form? I know that there is a hierarchy of how assessments: Metrics < Categories < Type, but I'm not seeing how the scores from each metric + category are involved with calculating the overall score for demands. is every metric included in the 'Score' on the demand form?

Any insight is appreciated.

Thanks

5 REPLIES 5

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Hello Claudia,

I wanted to see if your question was answered? If so can you make my answer as the Correct Answer? 

This helps others in the community know that this post has a correct answer!

If not let me know if further explanation needed.

Thanks,

Miguel