How can i create organizational structure in servicenow?

vishnu_r
Kilo Explorer

In User Administration i had seen like this "Manage users and map your organizational structure". I'm able to create users, but how to map a structure like the picture attached here?
I am new to service now platformstructure.jpeg

6 REPLIES 6

srath
Tera Guru

Am not exactly sure ,but you may go for user_ci relationship


ohhgr
Kilo Sage
Kilo Sage

Hello Vishnu,



You could also create a separate UI Page and can use any of the freely available Org Charts for showing the structure.



e.g. https://developers.google.com/chart/interactive/docs/gallery/orgchart



Hope that helps.


-Mandar


Thanks for your reply, but i'm not trying to visualize the structure. Just to keep the structure of users.
For example,
if Financial Manager is initiating a workflow, then it should go to V.P.Administration.
If Peter White is initiating a workflow, then the workflow should go to Documentation Manager .
To keep this flow i'm trying to create a structure..
Hope you got my doubt


-Vishnu


How about just using the manager field to represent the layer up from the user?   Then call the manager field on any approvals.