How demand score is calculated

[Mohammad1]

According to ServiceNow documentation, the score is calculated this way: ((10 - Risk) + Size + Value) / 3. However, going to a fresh developer instance, it seems to totally ignore the Size. Please check the below 2 screenshots. In both screenshots, I have set the same value in the Risk and Value fields. The only difference is the Size field. However, the Score value remained the same despite the change in Size field.

Screenshot 1:

Screenshot 2:

[Dhiren Aghera]

Hi Mohammed,

Indeed I am also in search of these answer as the documentation says it's calculated based on other fields on the Assessment tab. However, I see in the Demand form that all fields are editable including score and has no impact even if we change one of the fields.

However, if you have noticed on the Score tab in Project form, the Score gets calculated based on the other three fields and vice versa only after you hit the save button. Give it a try. 

[Dhiren Aghera]

Hi Mohammed,

The demand should be in a Qualified or screening state for the calculations to work. I tried that on my PDI and its working. The same is mentioned in the document create by @Rae Ann Prasnicki also.

Give it a try and you may be able to get all the answers.

[Mohammad1]

Thank you Dhiren,

My confusion is more about the formula used to do the calculation. What @Rae Ann Prasnicki mentioned in her article is correct. 

Anyway, I could investigate this a little and found that the formula she mentioned in her document is correct and the one that is mentioned in Now Learning is wrong. However, there are 2 size fields, one that is called "size" and another that is called "score_size". The one that is used in the formula is score_size and it's not the one with the Small/Medium/Large...etc values.

That is all what I reached to but I couldn't yet figure out how the score_value (which is used in the calculation) is calculated itself.

[Stephen Rosenth]

Hi Mohammad1,

Did you ever get an answer or figure out the calculation formula?

Thanks!

[Dhiren Aghera]

@Mohammad1 The T-Shirt is being used to calculate the size_score metrics and then used to calculate the overall score. This metric category is a scripted type and based on the T-Shirt size value the size_score is getting calculated. This is from my PDI -

// XXL - 10

// XL - 8

// L - 6

// M - 4

// S - 2