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Resolved! Visual task board permissions

I believe the following KB may explain my issue or at least explain why we are having an issue with this in Geneva.   ServiceNow KB: PRB645197: Visual Task Board users do not see the list of boards to which they have access when using the… We have a ...

g_form.setValue onSubmit client Script

HiI am trying to set values of the field on submit with the response which i get from my SOAP call and i am able to see that in alert. but i am not able to set that to my string fields can you please let me know what am i doing wrong in below stateme...

n_kishore by Giga Contributor
  • 4418 Views
  • 7 replies
  • 1 helpfuls

Resolved! Record Number on Header

Hi,I want to show the record number on Header next to " Trouble Ticket" . Please refer the below image. There is a Number to this record and i want to populate that next to Trouble ticket. Please let me know where i can change this.Thanks,Raghu.

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Resolved! Approval and record update Workflow

Can someone help me an idea on how to trigger a record update in workflow?I have a catalog with asset record fields, when this catalog item filled in and submitted approval workflow should trigger and after approved it should capture the changes from...

malu by Tera Contributor
  • 4245 Views
  • 21 replies
  • 7 helpfuls

Resolved! Pass values to jelly

I need to pass the retrieved value from g:evaluate outside of it. Here in the below script i have inci.name from g:evaluate want to pass it to <td> tag .how can i do this?<tr>   <g:evaluate var="jvar_data" object="true">   var inci = new GlideRecord(...

malu by Tera Contributor
  • 1869 Views
  • 4 replies
  • 5 helpfuls

HRC - Description

We are using the HR platform and when using the Employee Offboarding it auto populates that description.   Does anyone know how to modify the way it is populating?   I am wanting to make a few changes

cristie by Kilo Contributor
  • 2251 Views
  • 4 replies
  • 0 helpfuls

How do i get full name and user id

HI, I am actually getting user full name by using the following script('user', gs.getUser().getFullName() );How can i get the user full name as well as user id.ex: Nandakishore (nkishore)Thank you:)

n_kishore by Giga Contributor
  • 3099 Views
  • 1 replies
  • 0 helpfuls

Resolved! Glide ajax or Display BR?

Which is the best way to go about in accessing server side information from a form level. (I am trying to find the better way among these two to access the parent record values on the child record on a form level).

prasanna11 by Giga Guru
  • 1660 Views
  • 4 replies
  • 3 helpfuls

Resolved! Auto Populate Fields when ticket is logged

Hi,I have a requirement when an Incident is logged via email to generate a number of Fields. The ticket will be already logged at this stage and going by the Short Description it should populate the relevant fields (like an auto populating template)....

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