how I can see the user subscription of SPM product ?

[oneveu]

Hi,

Wondeirng how we can see the user subscription of the SPM module. Using the subscription overview, we can see the purchased value but the allocated is always showing 0?

Regards

[Erap]

You have to manually define all the Groups that you will allocate the licenses with.

1. Open SPM subscription metrics under Subscription Management 

2. Go to Groups tab (Related List) and select/add Groups that will require to access SPM - normally those that have project/demand roles

3. Notice that as you add Group/s, all active members of that Group will be reflected in Subscribed Users and also Allocated field gets updated.

You may need to click "Update Allocation Totals" from the Subscription Overview.

[oneveu]

So there is no relation with what Servicenow can tell you about your subscription. You have no way to know your real subscription, the one Servicenow calculates in the "background" .