Generally speaking in ITSM the ITIL role is associated with a license. For example, if I have 100 users with the ITIL role then I am using 100 licenses of ITSM. What is the role which determines the license use in SPM?Thanks,AJ
I have recently been exploring SPW in my PDI and upgraded to Vancouver.Now when I try to open a Portfolio on the SPW, it just hangs with white screen and the waiting cursor.Looking at the Developer console, there are several errors. I have checked AI...
Hello all, I would like to ask you if there is a supported way to show custom columns (custom fields) in the allocation workbench. The OOB fields are the name of the resource plan, state, the required hours and so on, but we would like to add also se...
If a past work date is entered in the time worked entry, the hours are logged in the current Time card, instead of the past time card. Is this as expected?
How do we Convert a Base64 String to Hexadecimal
Hello,We are looking for some standard or recommended descriptions/definitions for the following states:RequestedAssignedPendingClosed IncompleteThank you!!
Hello, I am very new to SPM / Service Now. I was trying to use the stock task board on the agile side, and I accidently picked a swimlane field that has +8k rows and it won't load that page anymore to change the field. How do I fix this?
In Time-Sheet Portal can we restrict Categories in Other tab of Portal, as i created a Testing Group and they should only see the Testing Category in the Portal.
Incident is closed 1 year back , still time sheet portal allows to add time card against closed tasks. Please advise to prevent logging time against closed task.
what is the difference between demand user and demand manager roles
I'm testing out the creation of projects, changes and no conversions but noticed the stage of demands if differing depending on which is selected. If the demand type is project and the demand is completed, the stage becomes "Project Pending"If the d...
Rate Lines created for Rate Model is not getting applied correctly on a Resource Plan for old demands , but rate lines working correctly for new demands which are created after resource plan rate lines changes moved to production..What is the issue ?
I have requirement where we need to have search option in Other Tab of the Time-Sheet Portal like we have in Task and Group Task.
Hi All,Actually we have a requirement we have notification on Project table, in that body we have to insert a link that will redirect to Agile board of Project plannings?Please help me to complete this ThanksRamu
I've recently set the Category and Type fields to a Dropdown with -- None --. Although this is working, I'm running into issues with the Preferences tab. Previously, both Close Demand and Project calculation were defaulted to 'On creation of project...
