How to create a Service-Now report that shows a quarter to quarter trend?
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11-12-2018 11:19 PM
Hi, I need to create some trending reports in Service Now that show a quarter to quarter trend up to six quarters. What would be the best way to create such a dynamic report? Is it even possible?
Thank you for all your support on this!
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11-13-2018 12:46 PM
I've never been asked for this before, but I tried to create a simple Quarterly report against Incident based on 'Created' and using 'Quarter' doesn't seem to work at all, no matter how I slice it. This occurs in Jakarta and London. In Jakarta, I do have a Fiscal Calendar defined, but that doesn't seem to help in the least.
Google search offers up nada.
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11-13-2018 02:38 PM
Thanks, that was my concern. It seems the reporting is very static and doesn't allow for quarter breakdown or multiple "periods." I think this would be good for Service-Now to look at because it helps companies to make decisions in how tickets should be handled. Or this can highlight issues.
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11-15-2018 01:30 PM
Dan I looked at this again and I was misreading what i was seeing. The Quarters are working, they just looked like 'Months' due to how they are in the graph.
I think it may be a matter of generating your Fiscal Calendar to get this to work properly. There's pretty extensive documentation on the Docs site about it.
