How to delete a project, created in error, but in "Work in Progress" state

[terrieb]

I have a user who created a project by accident and now wants me, the admin, to delete it.

However, when I got to delete, I get the error message that it is in "Work in Progress" state so it cannot be deleted.  I cannot change the state as there is one task that is also in "work in progress" state that cannot be changed.

I am not familiar with this module and it appears that when the PMO internal group had this module configured using an outside resource, they restricted the ability to only those with admin role, however I still cannot delete

Any ideas as to why?

[Community Alums · Accepted solution]

Hi @terrieb ,

Users with IT Project manager can delete tasks

it_project_manager

Open the below URL and check what delete ACL's are in place

https://YOUR_INSTANCE.service-now.com/sys_security_acl_list.do?sysparm_query=nameSTARTSWITHpm_project_task%5Eoperation.nameSTARTSWITHdelete&sysparm_view=

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[terrieb]

No according to the ACL, the consultant implementer changed that to only allow admin role to do that, but even though I am admin, I get an error message (see attachment)

[Community Alums]

Hi @terrieb ,

Thanks for the Word doc, If you check screenshot, it has multiple Project tasks.

You can only close the project once you complete all the Project tasks.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[KG23]

If you need to delete the entire Project Record you may need to have the "Portfolio Manager" role assigned in ServiceNow.

Please mark my answer correct & Helpful, if Applicable.

Thanks.