How to record and set user availability with the SPM and Demand Management modules

[JDavies549]

Hi all,

It's been a long time since I posted last, and equally a long time since I've used ServiceNow in my day to day work. However, with my past experience of working with ServiceNow, I've been tasked with looking into the SPM modules and demand management to assist with our resource/demand management process.

Looking at the YouTube demos of SPM, I really like the look of it and I think it could really work for us and our demand/resource management process. Whether I'm not fully understanding how the SPM module works I'm not sure, but where does a user (or team member) availability get built or recorded in the platform? For example, let's say I'm a new starter and I have 20hrs of availability in a working week. Where would we record this as part of the users availability? I see how Demand records work, and then I see resource plans. However, it looks as though the resource plans have the availability of a user already set? Am I missing something?

Thanks,

Jon

[AbdulNow · Accepted solution]

Hi @JDavies549 ,

I hope this message finds you well!

If I understand your query correctly, you’re looking for information regarding resource availability for the requested resource. It seems you are still utilizing Resource Plans instead of the newer Resource Assignment process.

Allow me to briefly explain: Resource Assignment is a new process introduced by ServiceNow for requesting resources. While the platform still supports Resource Plans, this option is expected to be deprecated, potentially after the Yokohama release.

I strongly recommend familiarizing yourself with the Resource Assignment process as it will soon replace the older method. This transition will help you stay aligned with best practices and avoid the need to relearn the process later.

For more detailed insights, please refer to this Community blog on Resource Assignment and Capacity Planning.

If you find my response helpful, I would appreciate it if you could mark it as "Accepted Solution" and "Helpful." This not only supports me but also benefits the broader community.

Best regards,
Wahid