How Servicenow determine the process users in our environment?
Is there any report we can use.
Forum Posts
Stripping attachments from inbound emails
A while ago I wrote a small Business Rule that stripped out image attachments from emails.Works pretty well, but it was not restricted to working on embedded files, so a user attaching a genuinely small image may find it stripped.I have revisited thi...
Resolved! Question about Resource management allocation in project and project tasks
Hello, if I have a resource plan which i've created on a demand and it was moved to a project creating a project, now I have a resource plan in the project (silly, but that is .But, what's the matter if I want to assign the resources to the new proje...
How to get cost based on labor rate card and time card for a task?
How can I relate the time spent on a Service Catalog Task to the Labor Rate Card to calculate the total cost of a resource for a task? I am trying to get the task to be listed in the expense lines in the Labor Rate Card form with the cost for each ta...
Resolved! Adding an entry to calendar messes up resource allocations
Geneva Patch 6. Installed resource management, working with it essentially OOB and immediately see an issue - when you add a calendar entry, ServiceNow basically adds three allocations - one of type Allocation, one of type Allocation-Calendar, and ...
Re-Open a closed project
Can someone suggest me how to work on the following situationWe have to reopen a project which has been closed. When re-opening the project, only a specific group has to reopen the project. Also when reopening the project the only state that shou...
Merging Update Sets from Scoped Application
Hello All,I recently wrote some update sets (quite a few actually,, ;-)) on a couple of Scoped Applications viz. Policy & Compliance and GRC Profiles. Now, when I try to merge all these update sets, I get an error stating, you cannot merge update set...
What is the relationship between Sprint, Scrum, story? How they are related to each other? Can you please provide use-case and best practice for Project > Agile ?
What is the relationship between Sprint, Scrum, story? How they are related to each other? Can you please provide use-case and best practice for Project > Agile ?
assessment results calculation
Hi,Can you please help me understand how assessment results are getting calculated?The values entered by the user while submitting the assessment will be saved in actual and scaled result, which are further used to calculate metricresults and categor...
Definition and usage of two Formatters.
What is the definition and usage of two Formatters.1. ResolutionShaper2. Roadmap Bar ChartNo documentation on wiki or docs.
How to prevent project from closing when there are still tasks "open" or "pending"
Hi All - I never really understood why in SN, a project will auto close if there are projects that are in 'pending' or 'open' status. The current roll up logic just looks to see if there are any tasks left 'in progress' and if not, then it will auto ...
Budget cost on project form
Hi,According to wiki, project will get the budget cost populated based on the budget allocations of the portfolio to which the project is related.When i allocate budget to a portfolio after selecting a project, i could not see the budget cost auto po...
Resolved! setRequestHeader doesn't seem to work
Hi all,I am new to ServiceNow, & working on consuming a REST webservice via oauth.facing issues in adding the auth token in the request.var restMessage = new RESTMessage('XXXXXXX', 'get');header = 'oauth 06026eba00774f99bc9ee73ccc67ca9dIx1U01SXnRUA...
Resolved! Assigned To field will not populate based on Assignment Group for Project Task
This works flawlessly in Incident, Request, and Change. However, when i create Project Task for Project, look up for Assigned To field is empty when a Assignment Group is selected. Any thoughts???
How to import contracts using excel
hi, is there a direct way to import data from excel to ServiceNow for contracts. my objective is to create a new record using the data in excel.I need to add two more fields to the form as well.attaching the sample data.can anyone suggest what would ...
