A demand was accidentally pushed into "clompleted" status, although it is not yet finished. Is it possible to get the demand back into Qualified or Draft status as an Admin?
Hi, I have a project created on 2020-01-02 08:00:00 and i see the same date available in Planned Start Date and Original Start Date, basically the project needs to be started on 2020-01-02 08:00:00 but it got started on 2020-03-08 08:00:00 now i se...
Our users really want to differentiate between 'not right now' and 'no' when dispositioning ideas and demand by having both Deferred (not right now) and Rejected (no) on ideas and demands. Currently there is only Accept and Defer functions, and in t...
Hello All, Story State has following values: Funnel, Draft, Ready, Work in progress, Ready for testing, Testing, Complete, Cancelled. When creating a user story it is created in the Draft state. 1) What means Funnel state in this context? Because...
Hi Team I've been reading through the Rate Model information - great feature by the way. My question is - in priority - Which 'rate' does the Resource Plan pull first? Does it check the Rate Model first, and if matches pulls the value from Rate Model...
I'm trying to use the Project Time Category on my Time Cards. I've been able to create some categories but I don't really understand how they are assigned. For example: If I am the assigned person on an Incident and I report time to it, I can then ...
There are various widgets displayed on the Investment Portal page [$investment_portal.do], example: I have a requirement to add a third column to the second row of several of these - that is the easy part With the third column added however, the ti...
Sir, I have completed SAFe course in ServiceNow. Where to download the course completion badge in serviceNow. Please find an attachment. Could you please share the URL or link where to download the SAFe course completion certificate as a proof. In re...
We want to take advantage of the Release Management capabilities but I do not see a way to link project tasks (PRJTSK) to a Release/Phase/Feature. Agile tasks and sprints are linkable allowing us to plan stories from a project for an upcoming release...
When I am in Agile Development > Agile Board > Sprint Planning and when I press 'Complete Sprint' it gives me a message to move incomplete stories to either the backlog or the next sprint. However when I select to move it, it only moves some of the s...
Hi, We are using the PPM application in New York and when in the demand stage we can Create a Project or a Enhancements and a Change or a Defect. We don't use Defect - are we able to change this to Incident instead? How would be best to achieve th...
How to pull report for the works notes that is updated by the fulfiller or any of my team member . For example: If any of the fulfiller updates the request or incident, it should be displayed under the dashboard. Once it is answered by one of the tea...
In the Asset form, financial tab, the GL account (gl_account) field is just a string. Why wouldn't it be a reference to the General Ledger Accounts (itfm_gl_accounts) table?
Hello, We've just learned that we need to get all of our Jira/Xray test cases into Test Management 2.0. I'd like to build a template in Excel to export all the test cases to, then upload them all into Test Manager 2.0. I don't see a template on the...
Hello, We had an ask from one of our managers in the PMO, and I'm not sure how we might help them.They would like to be able to visualize, in a gantt chart view, all of the projects assigned to project managers that report to them. So projects that ...