We are in the process of moving all of our projects onto Service Now. Do you have any top tips for ensuring a successful implementation / transition onto the PPM tool? we are currently manual with some Project Managers using spreadsheets to manage pr...
Can anyone help me on the below issueI am trying to implament a choice list which only displays specific values for when certain companies are selected. Does anybody know if this at all possible? If so, could someone help me in the right direction?Fo...
hI, I am looking to link my Demand record to my Change record once my Demand record is approved. When it is approved, I want to send an email to the stakeholder(s) telling them to open a requisite change record to reflect their demand record change...
Version: Kingston Module: Contract Management What is the difference between extending the contract and renewing contracts in SerivceNow? Our process is really simple, prior to a contract expiring we request a renewal quote, perform the purchase, a...
This is a reference qualifier used for selecting project manager in pm_project table. But not understanding the segments like what is SNC, What is PPMConfig.so please help me with this.Thanks
sys_user_group not available when trying to select it for a "Table Transform Map" . . . and this table is referenced in the Agile Development Startup Guide (Kingston). Can anyone answer why I am not seeing it as a selection (renamed possibly?)
Actual Cost and Actual hours are not calculating from Time card in Resource Plan.
Hey All,Historically, our instance has used the Incident_state and Problem_state fields for those to task types, but I'm trying to move towards using the State field on the Task table. This is all fine, but we are trying to report on the state field ...
I haven't found a way to migrate database views. I've tried the following:Update sets yields this error:Could not find a table u_test_users_companies this update requiresWhat should I be doing instead?
We used to have the express version of Service Now and recently upgraded to the enterprise version and I am trying to get my head around scripting. Got the basics but having problems setting a currency field through a client script on change of anoth...
Hi allThis might be a beginners question but let me ask something about allocating resource in PPM.When I try to allocate user by this procedure,1. Create Resource plan2. Request3. ConfirmError message "User xxx could not be allocated for the perio...
I was ondering why the 'project_user' role contains personalize_control, personalize_dictionary, personalize_form, personalize_list, personalize_responses, personalize_rules, personalize_styles, task_editor, and personalize_choices.These roles seem l...
We are having some challenges with dates on our projects, I am hoping the community can help me to understand what ServiceNow's intention is and perhaps any recommendations that we might apply to our practice. A project has Planned start date and pla...
I have a question regarding the PPM tool and project documentation (charter, statement of work, UAT). Do other people using the tool simply attach this documentation to the parent project or do they create documentation tasks to have it completed? Ju...
Are there any Admin rights for the Project piece of SNOW? Our enterprise will not provide general SNOW admin privileges, but thought there might be something different for the Project side. Thank you, Bryan