How to recover/restore/reinstall Project dashboards

[trmiller]

Somehow it appears we deleted our PMO, Project, Program, and Portfolio dashboards. They are not available in the homepage selector any longer and clicking on the modules for each results in a blank white screen. Any ideas on how to recover these or redeploy them to pick up OOB functionality for the existing projects?

[shruti_tyagi]

Hi Thomas,

1. Look for the records you deleted in Deleted Records table. You can restore it from this table, System Definition > Deleted Records:

http://wiki.servicenow.com/index.php?title=Restoring_Deleted_Records#gsc.tab=0

2. If you couldn't find it there, try to import it from other instance:

http://wiki.servicenow.com/index.php?title=Importing_from_Another_ServiceNow_Instance#gsc.tab=0

3. If nothing works you can request request from backup, put your request in HI.

[trmiller]

Step 1 is not an option as I don't believe this is seen as deleted records/data. When going to Deleted Records, there is nothing recorded in the timeframe in which the dashboards were touched.

[shruti_tyagi]

Weird. Ok try to Activate/Upgrade, see if that recover your data. There is also an option to Load Demo data, see if this is something helps. You will see these related links on the plugin form that has the issue:

[trmiller · Accepted solution]

I was able to resolve a few minutes ago. I went into our Test environment and unloaded the pages into an Update Set. I was then able to get the pages (dashboards) back in Prod by promoting that update set.