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Planned and Actual effort is setup with a 24 hour workday, not 8 hour

Hello!  In our firm we use the PPM module for our Projects. In the projects we use the Planned vs Actual effort to keep up on the hours spent in the projects.  The problem is the days is setup as a 24 day, not 8 hour workday as it should be in our ca...

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MortenB by Giga Contributor
  • 636 Views
  • 4 replies
  • 0 helpfuls

User Experience Analytics

Good morning,we have a ServiceNow Portal that contains Knowledge Articles and files (the files are stored in ServiceNow). Knowledge Article ISMS management When user updates a knowledge article and saves it in SN, the SN database shall record:Last Up...

RS7 by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls

Planned end date calculation issue on certain Projects

I need some help figuring out how the Planned end date is being calculated for some of the projects in our environments. It's my understanding that for projects without an Actual start date (i.e. those in a Pending state), the Planned end date is the...

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How to assign schedule automatically ?

I have a requirement where a new user is created or updated with pps_resource role, we need to add resource management schedule to the usercan someone help me create a BR code role: pps_resource ( 8cd72e3193f3220064f572edb67ffb42 )schedule: Resource ...

prash4 by Tera Expert
  • 209 Views
  • 1 replies
  • 0 helpfuls

Resource assignment tab is missing for SPW workspace

Please take a look at the screenshots. One comes from client's instance and as you can see the "Resource assignment" tab is missing.    It's present in my pdi (second screenshot).  I checked the views on my PDI to check if resource assignment was add...

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Damian Gul by Tera Contributor
  • 432 Views
  • 7 replies
  • 0 helpfuls

HR Group Approvals based on locations

Hi I have a requirement where the Approvals should be triggered to certain group members based on company and location .Example We have a group and certain members of that group should receive approval request based on location and company Id.

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Resolved! Create Dashboard with CWM Task and CWM Board.

I would create a Dashboard (under Dashboard Analytics) to show all the CWM Tasks but restrict those tasks only to a particular CWM Board.I don't find the relation between CWM Task and CWM Board.

Campaigns - Innovation Management

Hi, How to manage campaigns in ServiceNow - Idea Management? E.g. Sending an email to all recipients with a link to the "Create new Idea" form in the Idea Portal; in the form I imagine a new custom field called "Campaigns" from where the users can as...

Tommaso2 by Tera Expert
  • 367 Views
  • 2 replies
  • 0 helpfuls