I am trying to produce a report that will show me the problem number (PRB00123456) that is associated to multiple incidents. When I look at the incidents, I see that there is a relationship to a problem (ie. INC00123456 investigated by Problem PRB00123456). What I cannot do is run a report that provides me with this information. It appears that only incidents that have problems related to it as 'Addressed by' are the only problems that appear. However, I do not know how to add this relationship of 'addressed by', nor do I know why the existing relationship of 'investigated by' isn't able to be reported on using the incident table. I saw suggestions from other discussions on individuals who added scripting, but I don't know where that is accomplished when I am trying to create a report. Any assistance would be appreciated.
Jim
