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Pending vs. Open Project State

Out of the box options for Project state are:   Pending, Open, Work in Progress (and three options for closed).  I've ben searching the internet and cannot find the ServiceNow definitions for Pending, Open, and Work in Progress.  Can anyone provide t...

LM by Kilo Contributor
  • 6894 Views
  • 3 replies
  • 10 helpfuls

Project Time fields format

Hi, We have a requirement to change the Project and Project Task related Time fields format from Date/Time type to Date format. As there are many OOB scripts based on these fields, can you help to suggest on how we can achieve this with minimum custo...

pushya_thir by Tera Contributor
  • 438 Views
  • 4 replies
  • 1 helpfuls

Outages in DPM Workspace

Looking for some guidance and best practices in recording Outages and having them show in DPM Workspace >Service Portfolios It seems to me that Outage records need to be associated to a Service Offering to be visible in DPM - if we create an outage a...

spietrofeso by Tera Contributor
  • 1238 Views
  • 3 replies
  • 0 helpfuls

Question regarding Project Workspace Financials tab

 Within the Financials tab, there is a Time Scope section at the top. I have a few questions related to this area.Under what circumstances would the Time Scope not prefill based on existing records? One of our users encountered this issue, but we hav...

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Teo2kids by Tera Expert
  • 1022 Views
  • 6 replies
  • 5 helpfuls

TBM Taxonomy

Is the TBM taxonomy for IT preloaded in ServiceNow for us to use?

Azure DevOps integration: Dates not mapping properly

I have created mappings for the following ADO objects into Servicenow: User Stories, Features, Epics, Change Request (to Enhancements), and Bugs (to Defects). All mappings are working except for date fields.  I assume that there needs to be a script ...

tahnalos by Kilo Sage
  • 410 Views
  • 2 replies
  • 0 helpfuls

Resolved! Default project document templates - where do they live?

We're looking to get started using document templates through the project workspace and can't seem to figure-out where the default templates live in the system.  I would expect that they could be found under Document Templates / All Document Template...

Doc Template for Project Status Report

Hello,I have created a document template in the Project Workspace to generate a status report. However, I am unable to capture the document template in Update Sets. There is an option to export the document template, but I am unsure where to import t...

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monishsnowd by Tera Contributor
  • 955 Views
  • 2 replies
  • 2 helpfuls