How to track time for a story?

[Linda Kendrick]

Have been asked to see how can track the amount of time it takes to get a story completed in ServiceNow. In Jira there is a workflow associated with story to see how much time is takes for gather requirement, development, QA, completion so I need to figure out how to do the same in ServiceNow.

Is there an OOB way to do this? If not, wondering if doing an SLA for the story would work. We are doing 2 weeks sprints.

We are wanting to determine the bottlenecks of story completion. Comparing to an incident getting completed with the ability to look at how long the story was in different states.

thank you for helping

[mrswann]

ah I mis read

you don't want to report on metric definition it's metric instance

didn't realise the view needed to be created as well as business rule

thanks

[Chuck Tomasi]

Hi Linda,

The table you want to report on is Metrics (Instances) that has all the captured values from your metrics definitions.

Metric instance

[Linda Kendrick]

thanks everyone for the responses. I did figure out was trying to report on the wrong table.

Added a metric for the story table.

Checking with the person who asked for this to see if getting closer.