I cannot confirm allocation of resource assignments in Resource Management Workspace

[jordimsant]

I am trying to confirm the allocation of some resource assignments that I have done through Project Workspace, but when I enter Resource Management Workspace I find myself in this situation:

In order to allocate the hours, the resource status cell should appear editable, but I cannot edit despite my user has admin and resource_manager roles. If I look at ServiceNow articles, the grill should be show like this:

As I said, resource status field should be editable, and each FTE cell should too. Anybody nows what am I doing wrong?

[User147276]

This worked for me!

[DaliaN]

Adding a bit more information on this. This issue was faced when resource managers pressed on the "Reset columns" button, which then triggers the API call to the User Preferences table, making the "resource_status" uneditable.

Deleting the User Preferences or removing and re-adding the role does nothing here, so we opted for directly changing the 'editable' attribute manually (could later do it with a script if this issue is not fixed), and it works! (Until "Reset columns" is pressed again 😐)

Thank you for the insight!

Dalia.

[PradeepGenpact]

This worked for me, but after removing role and reassigning the role does not affect user preferences, I just manually set it true, then only it worked.

[Carina Hatfield]

What store release are you on?  Grid was made editable in the May store. 

[Karlie]

We are on the latest and seeing this. Some resource assignments are editable but some are not, I cannot find anywhere in the docs that describes why one would not be editable.