Idea category on idea record

Chris150
Tera Guru

Trying out the new demand portal and noticed that the categories do not show up on the idea records.  Id like to be able to group these by category and then action them.

Has anyone tried this?

3 REPLIES 3

Noah Drew
ServiceNow Employee
ServiceNow Employee

Hi Chris!

I am not entirely sure what you mean here, perhaps you can clarify further.

On the Idea Portal, there is indeed a category selection that will let you group/sort the Idea records.

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If you are talking about the records on the Idea form, then no, categories are not stored on the record itself but rather has a Many to Many relationship using the table "im_m2m_idea_category".

You can add the Categories related list to the Idea form.

Hope that helps!

If it did, please mark as Helpful and consider setting the reply as the Correct Answer to the question, thanks!

Chris150
Tera Guru

Thanks for responding Noah,

I already went down those paths and looked up how it works.  I was hoping that I was missing something.

Noah Drew
ServiceNow Employee
ServiceNow Employee

No problem Chris!

Do you have any further questions about this behavior or would you be willing to set this as the Correct Answer to the question and mark as Helpful?

If you have a different behavior for this in mind, I would recommend making a post on our Idea Portal. Thanks!