Idea category on notifications

Kumari Divya
Giga Guru

‎01-11-2024 04:13 AM

Hi @LL

i tried to create 1 notification on Idea record  table (idea table) and tried to fetch all the idea details on notification but unable to get the category value which is present on the Idea portal.Please suggest how can i get the category value on notification.I tried with Category:${portfolio.name} and Category:${im_category.name} in notification body but its not working.

KumariDivya_0-1704974998537.png

Thanks in advance

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Jayant_M
Kilo Sage

‎01-11-2024 10:07 AM - edited ‎01-11-2024 10:07 AM

Hi @Kumari Divya , try creating email script to fetch the records and their categories. Refer the below article  https://www.servicenow.com/community/developer-forum/update-mail-script-to-include-a-table/m-p/20605...

 

Please mark my response helpful if it resolves your issue

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