Idea Manager vs Idea Manager Professional

[Bhagyalakshmi1]

Hi,

We are currently implementing SPM modules for one of our customers and started with Innovation management. We have a concern/ question related to Idea Manager and Idea Manager Professional roles of Innovation management. Below table is from ServiceNow Docs https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-s...

Idea manager [idea_manager]	Manages ideas and creates tasks such as project or demand from an idea.	None
Idea manager professional [idea_manager_professional]	Manages ideas and creates tasks such as story, epic, feature, project, or demand from an idea.	None

We have not seen any difference between these two roles related to access rights in the system and noticed that Idea Manager Professional contains idea_manager role. We are looking forward to know the exact difference between these two roles . If anyone provides more details that would be great help !

Thanks

Bhagyalakshmi

[Marco0o1]

Hi @Bhagyalakshmi1 ,

It looks like the Idea Manager [idea_manager] is a role that only grant acces to the idea table and project, only for ideas but the Idea Manager Professional allow the user to create task like a scrum Master following the ITIL model, when they create the idea they can create the task to develop the idea in the rm_story table , projects and all the process in scrum. The idea Manager Professional seem to be a combination between the "scrum_story_creator" and the "idea_manager" with the acces to the Agile Development Module.

Hope that help you.

[Amit Gujarathi]

HI @Bhagyalakshmi1 ,
I trust you are doing great.

As per my uderstanding:

1. Idea Manager [idea_manager]: This role is primarily focused on the management of ideas within the system. Users with this role can manage and oversee idea records. They are also capable of converting these ideas into tasks like projects or demands. This role is suitable for those who are involved in the initial stages of idea management, where ideas are gathered, reviewed, and initially processed.

2. Idea Manager Professional [idea_manager_professional]: While this role encompasses all the capabilities of the Idea Manager role, it extends further into more advanced functions. Users with this role can not only manage ideas but also have the authority to create a wider range of task types from these ideas, such as stories, epics, features, in addition to projects and demands. This role is tailored for users who are engaged in more advanced stages of idea processing and implementation, where ideas are converted into specific agile artifacts or project management entities.