Incorrect Resource Capacity Data in Portfolio Planning Workspace (SPM)

[Sriram34]

Hello Team,

I am experiencing an issue in the Portfolio Planning Workspace → Resource Capacity screen where incorrect data is being displayed for specific groups.

Issue Details:

• When selecting "Infrastructure Support L3" or "Architecture Team", the system shows additional/incorrect resource lines.
• The Architecture Team has 5 active members, but the system displays 0 members in the capacity view.
• The group is correctly configured with active users.
• The group also has associated pps_resourceNeed records, but the capacity is not reflecting accurately.

Impact:

• This issue is affecting the accuracy of resource capacity planning within SPM.

Expected Behavior:

• The system should correctly display the actual number of active group members (5) and accurate capacity data without extra or incorrect lines.

Actual Behavior:

• Incorrect member count (0 shown instead of 5)
• Additional inaccurate resource rows displayed

Screenshots attached for your reference

Thanks in advance

[Namita Mishra]

Hello @Sriram34 ,

Thanks for raising the query.

As mentioned in the actual behavior that it shows 0 instead of 5, does not match with the screenshot. 

The screenshot shows 4 active resources in the Architecture group - 1 resource  having the role of 'Head of Architecture' and 3 members of the group have the 'Architect' role.

Ideally it should show 1 more resource in that additional row showing as 0.  Can you check if the resource is active and have the employee profile set?

Thank You!

Namita Mishra

[RammohanP]

Thanks for reply,
All are active users and have pps_resource role and still the zero is coming, and all users have primary resource group and primary resource role, 

[Namita Mishra]

Hi @Sriram34 ,

Please raise a support ticket.

Thank You!

Namita Mishra