Incorrect Resource Capacity Data in Portfolio Planning Workspace (SPM)

Sriram34
Tera Contributor

2 hours ago - last edited an hour ago

Hello Team,

 

I am experiencing an issue in the Portfolio Planning Workspace → Resource Capacity screen where incorrect data is being displayed for specific groups.

Issue Details:

  • When selecting "Infrastructure Support L3" or "Architecture Team", the system shows additional/incorrect resource lines.
  • The Architecture Team has 5 active members, but the system displays 0 members in the capacity view.
  • The group is correctly configured with active users.
  • The group also has associated pps_resourceNeed records, but the capacity is not reflecting accurately.

Impact:

  • This issue is affecting the accuracy of resource capacity planning within SPM.

Expected Behavior:

  • The system should correctly display the actual number of active group members (5) and accurate capacity data without extra or incorrect lines.

Actual Behavior:

  • Incorrect member count (0 shown instead of 5)
  • Additional inaccurate resource rows displayed

 

Screenshots attached for your reference

Sriram34_0-1780556581118.png

 


Thanks in advance

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Namita Mishra
ServiceNow Employee

58m ago

Hello @Sriram34 ,

Thanks for raising the query.

As mentioned in the actual behavior that it shows 0 instead of 5, does not match with the screenshot. 

 

The screenshot shows 4 active resources in the Architecture group - 1 resource  having the role of 'Head of Architecture' and 3 members of the group have the 'Architect' role.

 

Ideally it should show 1 more resource in that additional row showing as 0.  Can you check if the resource is active and have the employee profile set?

 

Thank You!

Namita Mishra

 

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