Is Business Relationship Manager roles usually taken by Product Owner of Business analyst

[major li]

Hi Community,

According to the SN definition in demand management process, BRM is defined as "

• The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider can meet these needs with an appropriate catalogue of services
• The Business Relationship Manager works closely with the Demand Manager

"

In your organization, is this role taken by Product Owner of Business analyst? Thank you. 

[kaushal_snow]

Hi @major li ,

Business Relationship Manager role is not automatically held by the Product Owner or Business Analyst, because a BRM is primarily focused on maintaining strategic relationships with business stakeholders, understanding their needs across services, and bridging demand with IT capability, whereas a PO/BA is more inward facing, owning backlog, defining features, refining requirements, and working with the development team  though in smaller or lean teams sometimes the PO or BA may also take on BRM duties when roles aren’t fully separated....

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