Is separate license is required for timecard_user role?

[Mariia2]

Hello, 

Could you please clarify if separate Worker licence is required to user in case timecard_user role is granted for employee who works with Incidents, Changes, Problems?

As I understand role is related to ITBM, but the listed above tasks are the part of ITSM.

Thank you.

[Jeff Currier · Accepted solution]

You should always verify licensing question with your ServiceNow account team as special considerations may exist on your contract.  However, in general, all ITSM fulfiller subscriptions include access to the timecard role as do all ITBM worker and planner subscriptions.  Timecards can be used with both IT Service Management and IT Business Management.  If the user has neither a fulfiller or worker or planner subscription, then they would need one of those or an time card user subscription.

Hope this helps.