The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Item details sidebar tab is not visible on project workspace

kartikey
Tera Contributor

Hi Everyone,

The item details tab is not visible in my client's instance project workspace, it is there on my PDI:

kartikey_0-1756193311299.png
What could be a possible cause for that?

Thanks,
Kartikey

 

3 REPLIES 3

Mark Manders
Mega Patron

Can you check on any customization?

If nothing is done on that part, check the version differences (both instance and plugin).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

GlideFather
Tera Patron

Hi @kartikey,

 

check the plugins in both environments and also data, as some of these tabs might be relevant to specific use cases and for example doesn't display info if something is empty etc...

 

And last but not least, check the roles of logged in user.

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Ankur Bawiskar
Tera Patron
Tera Patron

@kartikey 

Things to check

1) check workspace plugin version is same

2) check if any customization is done and that's removed, for that check below link and investigate

Showing custom Icons on the Workspace contextual sidebar 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader