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List Collector showing as Sys_id when seen in the Demand record

Trupti Krishnam
Tera Contributor

I have a Record Producer where in I have a Field called = Impacted Business Unit which is a List collector and it is referencing to "Business Unit" Table and it is mapped to "Impacted business Applications" of Type -List , it is a custom field in the Demand Record.  In the record producer Form level this field Impacted business Unit is showing the Right Display value but after the form submission In the Demand Record this field is setting to sys _id . I've checked with display checkbox on the business_unit table it is checked for name column but still it is not working . Can anyone help please 

1 ACCEPTED SOLUTION

Vasantharajan N
Tera Sage
Tera Sage

@Trupti Krishnam - Can you confirm whether "impacted business Applications" field  is having reference to Business Unit table same as your record producer variable referring to Business Unit table


Thanks & Regards,
Vasanth

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9 REPLIES 9

yes , they are referring to the same table

palanikumar
Giga Sage
Giga Sage

Hi,

From your message I understand that Record Producer is mapped to Business Unit table and Demand Record is mapped to Business Application table. Make sure both are mapped to same table, otherwise you will face this issue.

Thank you,
Palani

Ankur Bawiskar
Tera Patron
Tera Patron

@Trupti Krishnam 

share variable config screenshots.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Trupti Krishnam
Tera Contributor

This is the field on the demand table 

TruptiKrishnam_0-1760023673406.png

This is a field on the Record producer 

TruptiKrishnam_1-1760023756570.png

 

but still it is showing sys_id