Hi @Maloy Banerjee1,
The Idea Portal is your central location to collect, curate, and promote ideas into demand, project, epic, or story. It enables integration of key feedback and requests into your product planning and development process.
- Now coming to your question, the lock icon basically states or indicates whether your idea is open or closed for any comments and votes. So this depends on the idea states.
- You cannot comment and vote for ideas that are in the Completed, Unlikely to implement, Duplicate, or Already exists state which means for these states, the lock icon will be closed.
- Unlikely to implement: Does not meet requirements, is not feasible, or is not popular. The idea becomes inactive and closed for comments and votes.
- Duplicate: A similar idea exists in the database. The duplicate idea becomes associated with the original idea and is inactive and closed for comments and votes.
- Already exists: Already developed at the time of idea submission or is close to being developed.
- And for the remaining other states which are mentioned below, the lock icon will be open.
- Submitted: Default state when the idea is submitted.
- Under Review: Pending review from the idea or demand manager.
- Need more information: More information is required before the idea is promoted and prioritized for development.
- In Backlog: Accepted but put on hold for possible development in the future.
- Planned: Accepted, and a project, demand, epic, feature, or story is created from the idea for current implementation.
- In Development: Work has started on the task created from the idea.
For more information, check out these product documentations.
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/innovation-manageme...
https://docs.servicenow.com/en-US/bundle/vancouver-it-business-management/page/product/innovation-ma...
If you feel that I have assisted you in any manner, please mark my comment as helpful/correct.
Thanks,
Shreya
