Modify CWM apply template procedure

[E di Santo]

Dear all,

I'm using Collaborative Work Management and would like to modify the Apply template functionality; this action just creates the list of saved tasks (of my starting template) but doesn't applies also relationships and some other fields I would need to set.

Does anybody know how to intercept this action and change it in order to add all other information?

Thanks in advance

[Sunil B N]

Hi Ernesto,

Could you elaborate what kind of data you would to store/apply as a part of template.
relationships - do you mean parent/child or other fields?
We usually save any field info which is the view while creating template.
Script Includes -  CWMSaveTemplateUtil, CWMApplyBoardTemplateAPI predominately take care of Saving as a template and Creating from a template respectively.

Let me know if you have more questions.
Thanks and Regards,
Sunil B N

[E di Santo]

Hi Sunil, first of all thank you for your feedback!

When I talk about relationships I refer to Dependent tasks and Pre-requisite tasks, if I set some relationships and save template, when I apply it only tasks are copied/created, but without relations between them.

I will have a look at Script Include you specified, is it possible to modify those scripts or they are in read-only?

Thanks

Ernesto

[Tanushree Maiti]

Hi @E di Santo 

Refer this Servicenow Documentation link:

Apply a template to existing Board or Doc in CWM 

Update a template in CWM 

Also check : https://www.youtube.com/watch?v=nfYHU1GOnok

[E di Santo]

Hi Tanushree,

I already checked on official documentation, I know how to apply a template, my issue is that template doesn't save also relationships between tasks, which is my need.

Thanks