Mystery choices in field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 09:50 PM
In the project phase field there are 5 choices listed.
3 of them we want to keep
2 of them we don't.... but they don't exist anywhere
We want to get rid of "CXO Queue" and "PMO Queue"
They don't exist in the configure choices
Not in choices
No dictionary overrides
Not in the sys choice list
No scripts or business rules that contain cxo or pmo...
Where on earth else could those values be coming from.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 09:57 PM
Hi @Susan Davidson
Check if there are any records with the phase value 'CXO Queue' or 'PMO Queue'.
Regards,
Siva
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 10:49 PM
Nope, none... they show up on a new record in the drop down list too
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 10:10 PM
are those showing in blue colors?
Do they show up when you create a new record?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-09-2025 10:48 PM
Not blue
Yes they are showing to select from when I choose a new record