Mystery choices in field

Susan Davidson
Giga Guru

In the project phase field there are 5 choices listed.

3 of them we want to keep

2 of them we don't.... but they don't exist anywhere

 

SusanDavidson_0-1749530771827.png

We want to get rid of "CXO Queue" and "PMO Queue"

 

They don't exist in the configure choices

SusanDavidson_1-1749530837529.png

 

Not in choices 

SusanDavidson_2-1749530879802.png

 

No dictionary overrides

 

Not in the sys choice list

SusanDavidson_3-1749531007467.png

 

 

No scripts or business rules that contain cxo or pmo...

 

Where on earth else could those values be coming from.

6 REPLIES 6

J Siva
Tera Sage

Hi @Susan Davidson 
Check if there are any records with the phase value 'CXO Queue' or 'PMO Queue'.
Regards,
Siva

Nope, none... they show up on a new record in the drop down list too

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Susan Davidson 

are those showing in blue colors?

Do they show up when you create a new record?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Not blue

Yes they are showing to select from when I choose a new record