OOB L2 Menu not visible in Project Workspace (SPM)

[Hoederath]

Hi everyone,

we’re currently testing SPM in a sandbox environment (newest version of Yokohama) and noticed that the L2 menu (subToolbar) does not appear in the Project Workspace, although it seems to be configured OOB (newest versions of project workspace, PPM/SPM installed).

I would have expected the L2 menu to be installed by default and visible as shown in this post: https://www.servicenow.com/community/spm-articles/configuring-l2-menu-in-project-workspace/ta-p/2848...

Questions:

1. Is there a UI Builder dependency (e.g., missing viewport element or component)?

2. Has anyone else run into this and resolved it?

Would appreciate any insights or confirmations. Thanks in advance!

[Hoederath]

Hi David,

Yes, I opened a ticket, and ServiceNow created a problem. I hope it will be solved soon. 

[Rishav Kumar · Accepted solution]

There is a Defect regarding this issue. As Workaround, Please repair the Plugin "com.snc.app_shell_aw".

[Hoederath]

Thank you @Rishav Kumar! Now it is working.