Operational Resource Assignments - 1 per user or 1 per group?

[Maddie Wolf]

Are operational resource assignments meant to be assigned per user or can they be assigned at a group level? While testing, we are unable to assign at group level and are only successful if we add a resource.

[Namita Mishra]

Hi @Maddie Wolf ,

Operational resource assignment can be created at the group level as well. Screenshot below.

This will create the resource assignments for all the resources in that group. Screenshot below:

Hope this helps and if it does, please mark the resource as correct to help me and other community members.

Thank You!

Namita Mishra

 

 

[Srikanth Varma]

ServiceNow doesn't allow us to create resource assignments without a resource, do we have to disable any property to make sure that resource is not enforced?