Operational Resource Assignments - 1 per user or 1 per group?

Maddie Wolf
Tera Contributor

Are operational resource assignments meant to be assigned per user or can they be assigned at a group level? While testing, we are unable to assign at group level and are only successful if we add a resource.

1 REPLY 1

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Maddie Wolf ,

Operational resource assignment can be created at the group level as well. Screenshot below.

Screenshot 2024-11-02 at 12.21.31 AM.png

 

This will create the resource assignments for all the resources in that group. Screenshot below:

Screenshot 2024-11-02 at 12.25.03 AM.png

 

Hope this helps and if it does, please mark the resource as correct to help me and other community members.

 

Thank You!

Namita Mishra