Parent Project Task not updating State = Closed Complete when all child tasks are 100% complete.

[WayneH08]

I am troubleshooting an issue where the parent project task state is not updating to a state of closed complete when the percent complete equals 100% and all child project tasks are 100% complete and in a state of closed complete. Please see attached screenshot. Based on my testing I have found that the parent task state DOES update correctly when the child tasks are set to one of the following: Pending, Open, Work in Progress and On Hold. But the parent state task does NOT correctly update when the child tasks are set to one of the following: Closed Complete, Closed Incomplete or Closed Skipped.

I'd welcome any insights as to what might be causing this.

Thank you - Wayne

[zeeshan ahmed]

Dear @away ,

Please check what is the Top project for your project tasks. This is the only possible reason , Sometimes when you create tasks from workflow , Top project for the tasks will not be the Parent project.

please review parent and top project fields on the project tasks

[WayneH08]

Thank you for your reply Zeeshan. The top top task for project task that doesn't update the "State" is the parent project record so PRJTASK0221471 top task = PRJ0096590. There are 17 total tasks for this project, the task that is not updating the "State" is the only one that has child tasks. I have also checked for dependencies, in fact none of the tasks has any dependencies. I have also reviewed all the business rules that impact the task "State" and "% Complete" and I don't see anything that might explain this issue.

[zeeshan ahmed]

Dear @away ,

since you have custom on hold state added, you must look onto the dictionary override of State field on planned_task table, 

[zeeshan ahmed]

you may need to do , your on hold state value 11 as pending state in attributes