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Resolved! Reporting on surveys - how to obtain an average score

Hello again,  We just implemented Survey's into production and I'm now attempting to build some reports with the data.   I've put together a quick dashboard showing:Customer comments regarding, how IT can improve.Low scores on questionsSurveys reques...

scottatah by Giga Expert
  • 4772 Views
  • 4 replies
  • 0 helpfuls

Resolved! Where are the votes for an idea store?

Where in ServiceNow are stored the votes for each idea? I cannot find the table for it and if we can see which users voted for that idea in the Idea Portal. Any help?

Resolved! How to modify the Execution type of Project?

After creating a project, the  Execution type of project is saved as waterfall and cannot be changed.  Does it relate to the project template I used? How can I update the project execution type to "Agile"?   Thank you.   

VLee1 by Giga Expert
  • 1385 Views
  • 2 replies
  • 0 helpfuls

Resolved! Move Demand Related List to Top of Form View

In a Form View, are you able to move the features within a Related List (create new record, view data within a table list view) to the top of the tabbed Form View? See red arrow within the attached screenshot. We're trying to make the user experience...

Kpak by Kilo Contributor
  • 1617 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to change Changing Status Report layout in $pmview.do

Hi all, We have some users requested to change the layout of "Status Report" page in PPM Console $pmview.do, the OOB page could be referred to the attached screen capture. Where can I edit the content?   Thanks a lot. 

Wai Kuen by Kilo Explorer
  • 1252 Views
  • 1 replies
  • 0 helpfuls

Resolved! Where is the max number of people in a group setting?

Hello -  My PROD is connected to AD and it seems every night it only allows 16 people in a general user group where I need about 80 people.  Where is this setting in SNOW to increase the number of members in a Security user group?

Incorrect entries in "Resource Aggregates Monthly" table?

We run reports on Resource Aggregates Monthly table and I noticed that some of "non-project time"-entries don't have any task specified. How is that possible and what can those be? Task-field is always mandatory when creating new resource plans:    ...

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oleg7 by Tera Contributor
  • 1199 Views
  • 5 replies
  • 0 helpfuls

Resolved! Timecard Exception Table vs Time Card Table

What is/are the specific criteria for a time card data to be entered into the Time_Card_Exception  table vs  Time-Card table? 

DJM1 by Kilo Contributor
  • 2314 Views
  • 4 replies
  • 4 helpfuls

IDEA and DEMAND: Separate states for Deferred and Rejected

Our users really want to differentiate between 'not right now' and 'no' when dispositioning ideas and demand by having both Deferred (not right now) and Rejected (no) on ideas and demands.  Currently there is only Accept and Defer functions, and in t...

alisonh by Kilo Expert
  • 1627 Views
  • 1 replies
  • 2 helpfuls

Resolved! User Story States: how to interpret Funnel?

Hello All,    Story State has following values: Funnel, Draft, Ready, Work in progress, Ready for testing, Testing, Complete, Cancelled. When creating a user story it is created in the Draft state.  1) What means Funnel state in this context? Because...

atommag by Giga Contributor
  • 5444 Views
  • 4 replies
  • 2 helpfuls

Resolved! Rate Model - User Rate - Group Rate - Role Rate? Which One first?

Hi Team I've been reading through the Rate Model information - great feature by the way. My question is - in priority - Which 'rate' does the Resource Plan pull first? Does it check the Rate Model first, and if matches pulls the value from Rate Model...

herat by Giga Contributor
  • 2871 Views
  • 5 replies
  • 3 helpfuls

Project Time Category Use

I'm trying to use the Project Time Category on my Time Cards.  I've been able to create some categories but I don't really understand how they are assigned.  For example: If I am the assigned person on an Incident and I report time to it, I can then ...

erico by Kilo Contributor
  • 3279 Views
  • 3 replies
  • 0 helpfuls