Hi All Demand submitted are in backlog demand for a long time without addressed in my organization , as a process improvement is there a ServiceNow standard SLA for response , resolution of demands please suggest (understand the time will be esteeme...
Hi All, I have requirement that , how to restrict by creating new project task on the project forn when the state filed value changes to published or retired ?, we have new state filed on the form , if the value changes to "published or retired" then...
Hello Team, My original requirement was to check the significance of Product field while creation of epic or theme record. As per following url I understood the significance of product field- https://docs.servicenow.com/bundle/rome-it-business-manage...
A few of my clients have mentioned that the Demand Mgmt bubble chart on the Demand Workbench is oriented wrong. ServiceNow's Demand Mgmt bubble chart has "Good" to the upper left. Gartner's Magic Quadrant (most commonly used bubble chart) places "Goo...
In our system, we are using Project / Subproject structures. Subprojects can have different project managers. Unfortunately, the planning console (and all pages in the project workbench always open on root project context. I have not found a way to c...
In Orlando version, May I know if ITBM standard version include CIO roadmap? Or does CIO roadmap be part of APM feature? Which plugin to install to have this CIO roadmap feature? Please advise. Figure-1
How do you create a time sheet report based on calendar (key word) month? The timesheet table just does weeks. We need to know calendar month timesheets for billing purposes.
Hello, I was wondering how people have been making full use of Stories, Epics and Themes in the Agile application. How for example do people define whether a piece of work is a story or an epic or a theme? David
Hi, 1) I am trying to obtain a different view of what we see in Capacity planning of Resource Workbench. The requirement is to obtain stacked view of capacity of Resource groups and not the total capacity of filtered Resource Plans on the left panel...
Hello - Does anyone have good resources (videos, blogs, etc) for using operational plans in ITBM. This link is very generic: https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/resource-management/task/create-operational-p...
Hi all, Hope you could help me with something as I feel as going in circles I am trying to get a better understanding how the fiscal calendar and fiscal periods work. Currently having a go in my own free instance. Scenario1: if I try to generate a...
How to get count of all the records of in a ServiceNow table via a REST API call? Thanks, Vishal
In Test Management 2.0, how can you relate Defects (rm_defect) to Test Cases (sn_test_management_test)? The documentation is very clear on how to execute your tests in sprint testing and categorize the test runs as passed/failed/blocked, but if a tes...
Hi community! I need a bit of clarification regarding the behavior of the "Actual End Date" on the project. Based on my research, this date is set based on the actual end date of the project task with the lowest priority(the date that is furthe...
Just getting started with Agile 2.0. We have set up an Agile Team, created Stories and assigned these to Sprints and all looks good. However, when I try to view the Sprint Burndown (via the Scrum Master Dashboard and Product Owner Dashboard), I can ...