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Percent complete at project level not updating

krislynn
Kilo Contributor


Hi.

I have a project with 12 tasks.   One task is 100% complete; however, the project itself is still showing 0%.   What am I doing wrong?

Thank you!

7 REPLIES 7

kellykaufmann
Mega Guru

Hi!   I just confirmed that this is working correctly for me. I'm using Fuji - what SN version are you on? Is your Project State WIP? Do you have any customizations relating to %, etc.?


Using Fuji, work in progress, and no customizations relating to pretty much anything yet.   Still implementing.



It's good to know I checked all the right things before I asked the question!



Thank you, Kelly!


I can't think of anything else then.... sorry! Unless others come up with ideas, I recommend submitting a HI ticket for this. Please post what the issue/solution was!


arun_vydianatha
ServiceNow Employee
ServiceNow Employee

Kristy Kelly



If the task you have closed is a milestone task then percent complete would not change. Can you verify if it's a mile stone task.


Milestone task have planned duration set to Zero.



When we rollup percent complete from Tasks to Project, we rely on the duration.


Suppose you have 2 tasks one is 2 day duration and other is 4 days duration


When you close the 2 day duration task above percent complete is calculated as follows



percent_complete = 2 / (2+4) * 100 = 33.33%



So if you have closed a zero day duration task then percent complete would not change.



HTH