I'm looking for some guidance on how to create menu items in the Service Portal for defects and enhancements. Specifically, I'd like users to be able to click on these menu items to view all logged defects and enhancements (similar to how a CSM customer would view cases).
I know how to create the menu item itself, but I'm unsure about the process of creating the corresponding pages that would display this information. Additionally, I assume I'll need to configure ACLs to ensure proper access control for users.
Could anyone provide some step-by-step instructions or point me in the right direction on setting up the page and any required ACLs?
