Hi,Currently the sys_user table is read only for users with an ITIL licence.I want to create a new field and give write permissions to users with an ITIL licence or better yet only to a specific group.Does anyone know how I can achieve this?Thanks,Ri...
We would like to add Project & Demand Timeline Report/Pages on PMO Dashboard, is that possible? I can't seem to create a timeline report but is able to create individual timeline pages for the respective project and demand table. Our requirements a...
Upgraded our production instance to Helsinki and then received this message in my inbox.Wanted to now if anyone could help. Is this something out of box from service now with the Helsinki upgrade?I know I havent purchased any additinal fulfiller lice...
Hello,What are other organizations doing in Demand and Project? If you have a demand or project that you no longer require (maybe it was submitted in error or the idea abandoned) are you deleting it or doing something else?What is SN's recommended ...
We are new to PPM and have the use case of needing to make assigning users to projects for Project Managers easier. If I am a PM with multiple projects, what is the best way to handle the following:1. Adding multiple users to Project Tasks through a ...
Our Team was working to understand how Expense Line (fm_expense_line) works. In our current environment, the Expense Line is used exclusively with PPM - Project Managers input expense lines, which get tallied up in the Project Cost field.However, our...
I am looking to create a repository of lessons learned in Service Now that is a collection of all lessons learned across all projects, but can be sorted on various categories. Ideally a lesson learned can be created from Issues and Risks, among other...
I'm puzzled by how ServiceNow handles planned dates in projects... The math and how dates relate to tasks is understood. What I do not understand is the philosophy of why planned dates change at all. If I have a project in MS project, build my tasks,...
Project appear to have allocated and actua hours associated with resource plans. The Resource (Allocated vs. Actual) chart shows No data to display. Where does data for this chart come from? Thanks.
Has anyone tried this in Fuji? In a story, the acceptance criteria is pretty much a basis for a Test Case for that Story. Has anyone tried to add a "create test case" sort of functionality based off the Acceptance criteria in a Story?
Does anyone know where the security is configured to authorise access to the planning console buttons at the top of the planning console form? These are locked down for project users with it_project_manager and project_manager roles (I know it_projec...
How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You? The Enhancement and Defects items appear at the top, and I want to move them further down in the list. It doesn't appear to be alphabetical, no...
Looking for ideas on how others are managing contracts and vendors. We recently started utilizing ServiceNow to manage our relationships with Active vendors but are trying to determine if we can leverage the contract and vendor modules for vendor s...
Greetings all. Complete newbie here. Just learned of the existence of Service Now. I need to configure a DEV instance to include the Project Management PPM portions of SNOW? Is there a quick reference guide to doing that? Thanks in advance!Brad
I noticed that in Helsinki (Patch 5) the total actual cost for a given project on the Cost Plan Breakdown (cost_plan_breakdown) and the Expense Lines (fm_expense_line) did not add up. For some reason the Expense Lines gave a much lower number than th...