Primary and Secondary Resource Group Membership Question

PennyDMc
Tera Contributor

3 weeks ago

We have a couple of instances where we have a manager of a primary resource group but also have a second level manager of a subset  of the primary resource group members.  What is the recommendation and/or experience with this situation -- completely separating the resource groups and having the second level manager add/managing all operational and resource assignments although this will result in potentially duplicate efforts.  TIA

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @PennyDMc 

 

Refer: https://www.servicenow.com/community/spm-forum/any-issue-with-a-user-being-in-multiple-resource-grou...

https://www.servicenow.com/community/developer-forum/did-anyone-try-to-add-more-than-one-manager-to-...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Louis Savalli
Tera Expert

2 weeks ago

I'd be interested to hear how this works out process-wise - with two managers, who exactly owns what that resource is assigned to?  Or is it truly collaborative - two people always having to work together to stay on the same page?  The answers to that would drive my recommendation.

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