Project and RIDAC automation and ServiceNow recommendations

[Shantharao]

Hi All,

Client wants to implement only Project management and not interested in idea/demand

Can someone please tell me the step by step process to guide them

They are interested Project creation and RIDAC process in ServiceNow and some reporting on the project, RIDAC tables 
Thanks

[Shivalika]

Hello @Shantharao 

Actually RIDAC is an acronym for Risk, Issue, Decesion, Action and Change. 

You can find all these in related list in a project record. 

To explain you the whole logic flow behind is you need to analyse "risk" in the implementation of current project, declare mitigation measures. Then register "issues" that come with the project after risk analysis or due to risk, prepare "action items" to work on it, take decisions , and implement it finally using "change request". So RIDAC is Basically various items involved in project implementation. 

Please mark my answer as helpful or accept as solution if it helped you in anyway. 

Regards, 

Shivalika 

LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

YouTube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=FuVR-H9_8CGqtT9M

[Shivalika]

Hello @Shantharao 

Please confirm if you checked this answer. Kindly accept my solution and mark my answer as helpful if it helped you in anyway. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

ISQCY

[shiwan_agrawal]

@Shantharao There are 2 parts of your problem 1> Process Specific 2> Tooling specific

Second one is already being answered by @Shivalika however, basic still stands with the process.

Let me try to explain, technically RIDAC can be created at any given point of time however, as a best practice, PM can create these entries as soon as he/she identifies any Risk, Issue etc. 

When it comes to automation, there are many questions which we can ask, for example:

- What should be the trigger condition to create RIDAC?

- Is there any other source to pull the information? If not, how should we get the values to create entries

I hope, I am able to explain the way things work technically & functionally however, key is to first have the process and then build on top of the same.

If this helps, request you to mark it as "Accepted Solution".

- Shiwan Agrawal