Project Financial Problem with Different Currencies

[Community Alums]

Hi everyone,

I am facing an issue with recording project financials in ServiceNow and would like your assistance on this problem.

So, I am trying to make my instance able to support recording project financial in various currencies, mainly switching between AUD and USD.

My problem is with the budget cost field, which is set to be the read-only field and auto-calculated from the input of the 'Capex budget' and 'Opex budget' through the 'Project Budget' UI Action, See Image 1. Right now, I have configured other fields like planned capital and planned operating to be able to select different currencies, and the total planned cost, which is the sum of these two fields, seems not to have any problem here when I change the currency of both field to the same currency the system automatically calculated this field with the currency relative to these both fields. However, the budget cost field does not act the same, and I think it is because I cannot select different currencies in the Capex budget and Opex budget fields. I tried to change both of these field types to be a currency type but still could not be able to select other currencies that I have been set up with and would like solutions from you all here.

FYI, I have also installed the multicurrency plugin to convert the project financials from one currency to another. However, once I enter the project budget to update the budget cost, the project currency field (part of the multicurrency plugin) becomes greyed out, and I cannot switch the currency anymore, See Image 2).

Has anyone encountered a similar issue or have any suggestions on how to resolve this? Any guidance would be greatly appreciated!

Thanks in advance!