Why are comments made in the Idea Portal not visible on the Idea Form?

Whitney Fraser
Tera Contributor

‎01-03-2022 07:23 AM

Users can make comments on the public-facing Idea Portal. Those comments are not visible on the Idea Form in the back-end platform.  All we see are Work Notes, even though "Additional comments" is also checked in the Filter Activity list.

Why are those user's comments made in the Idea Portal not visible on the Idea Form?  What field do user comments get written to on a Idea?

 

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Miguel Donayre
ServiceNow Employee
ServiceNow Employee

‎01-03-2022 07:40 AM

Hi,

The Portal is used as a discussion board for these Ideas and records comments on a different table.
Whereas the Activity Formatter is specifically related to work on the Record, these two are not synchronized. The comments on the Portal are kept on this table -"cf_comment." This is OOTB behavior. 

You would have to create a business rule to keep them in sync. 

 

hari_9
Tera Contributor

‎01-03-2023 12:32 AM

Hi, Have you achieved this sync between portal and native view

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Whitney Fraser
Tera Contributor
In response to hari_9

‎01-03-2023 05:46 AM

No... Because the behavior (as Miguel Donayre described it above) is OOTB, we decided to keep the two tables as-is, and NOT sync the Idea Portal Comments to the Idea Form Activity log in the Platform.

 

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yogesh41
ServiceNow Employee
ServiceNow Employee

‎01-03-2023 07:24 PM

Hi,

 

The comments on any Idea are being stored in Feedback (cf_feedback) table. This table is loosely tied with Idea by using Document Id reference. One can have Feedback related list by defining custom related list using System Definition > Relationship module. 

 

Yogesh