Project Workspace Home - Can't display the list - ACL failed error

Alpa82 · ‎11-03-2024

Hello experts,
We have enabled the new project workspace and the users with PM role can view the projects in the grid view (cards) but when switching to the list view, the bellow message is displayed.

'Can't display this list. ACL failed for data_broker with no defined failure result'

This issue does not appear for admin. Could you please advise what is the cause?

As well the search field does not seem to react for non-admin user (after entering the search term, it basically does not react).

Thank you

PaulaaO · ‎11-05-2024

Hiya, we came across the same when we upgraded and updated the plugin. This is a bug confirmed by ServiceNow Support and it has to do with 2 ACLs, of type = ux_data_broker and operation = execute and these are:

e364ad62ff100210397cffffffffffa3

ab3c8a52ff500210397cffffffffff20

OOTB my understanding is that both ACLs should have snc_internal and snc_external. In our case we only had snc_external which is why we had the same issue as raised on this post.

The tricky part is that for us, both these ACLs are part of "now-list-commons" application which is ReadOnly so we cannot amend these ACLs as a client (not even with elevated admin role).

My suggestion in terms of next steps:

- try to repair the plugin sn_pw to see if the behaviour is corrected

- if it isn't see if these ACLs are editable for you to add both those roles mentioned above

- if you cannot do the changes, raise a case with SN Support but a piece of advice - ask them to apply these changes in an update set created on that application from the start so you can move the changes between environments (it's my current blocker now as they changed it in Default and cannot create an update set and move the changes into it due to the restriction at the application level)

Hope this helps, good luck 🙂

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Kiruthika J · ‎04-06-2025

can you please share the problem link

Henri1 · ‎04-06-2025

It is mentioned in this thread: PRB1804211

ChristLaplante · ‎11-13-2024

Hi Tobi3,
I was able to make the SOW working again with turning off the new variant version of the list page of the SOW in the UI Builder.

That it switch back to the one that is still working.

I kept a case open with support, because the altering of those ACLs, is still a bug to correct.

Christian Laplante

IT technology analyst

Université de Sherbrooke

Christian Laplante
IT Analyst, ITSM SysAdmin
Université de Sherbrooke
Québec, Canada

SathyaC · ‎11-25-2024

Thank you This solutions works on Service Operations Workspace

Henri1 · ‎02-18-2025

Thank you, this fixed the issue for us. We updated "Service Operations Workspace ITSM Applications" plugin to version 6.1.3 after upgrading our instance to Xanadu Patch 5. Updating this plugin broke the list view in SOW.

We have created case to Now Support to fix the mentioned ACL's. Thank you Community for your help!