Project Workspace - Planning Page and Attachments

[Damian Martinez]

Hello everyone, I hope somebody can help with this issue, I'm stuck with this  for a long time with no resolution.
So in the servicenow project workspace, planning page, when I open an attachment in my pdi instance, you can see the image and the grey menu where you can close the windows, download attachment, etc, see screenshot.

However in my uat instace when I open an attachment it looks like this, the polaris menus are an top hiding the image grey menus:

I have compared system properties for polaris and they look the same.
I have also checked and compare planning page css settings and project task page css settings, as well as try to find any code that might be causing this.
I have also disabled the preference that always make the top menu visible, but makes no difference.
I cannot find the solution.
Any ideas?
Thanks!

[Namita Mishra]

Hello @Damian Martinez ,

As you mentioned, the way you see in the PDI instance, in the same fashion it should appear. Below is the screenshot from my employee instance, just to confirm the behaviour.

 

I think you need to raise a support ticket to analyse the root cause of the issue.

Thank You!

Namita Mishra

[Damian Martinez]

Hello @Namita Mishra 
Thanls for your feedback, I also raised with servicenow support before checking with the community, they are still investigating, however I thought maybe someone in the community experience this issue too.
Regards,

Damian

[Namita Mishra]

Thanks for sharing @Damian Martinez .

It would be better if you can share the reason\solution once you hear back from support. It will help other folks in future...

Have a Great Day!

Thank You!

Namita Mishra

[Damian Martinez · Accepted solution]

Hello Everyone, we  found the solution so I hope this will help you in the future  if you encounter the same issue.
In the Planning macroponent:
now/nav/ui/classic/params/target/sys_ux_macroponent.do%3Fsys_id%3D115b5f0a07623010188ca2324dd30072
make sure there is no z-index paramenter set in the Layout model and Composition Sections.

If there is, remove it.
In our case we had 3 z-index parameters set, probably due to customization.
Best  Regards.