Purchase Requisition Not Created When “Request to Purchase from a Vendor” Is Submitted via VA

[pichikasrav]

Hi everyone,

We are facing an issue where a Purchase Requisition (PR) is not being created when the “Request to Purchase from a Vendor” topic is submitted through Virtual Agent.

Scenario:

• Users raise a request using the Virtual Agent
• They select the “Request to Purchase from a Vendor” topic
• The request completes successfully from the VA side
• However, no Purchase Requisition record is generated

[Tanushree Maiti]

Hi @pichikasrav 

Check this community post link- if it helps:

https://www.servicenow.com/community/s2p-forum/purchase-requisition-not-getting-created-on-checkout-...

[pichikasrav]

Hi @Tanushree Maiti  , It is working fine with checkout on shopping hub ,but the issue is with Virtual agent submission .